Is this works for you

What is this?Is this works for you :) ...Strange title...yes but it works for me....and I am sure it will work well for you as well :) ...Follow the rest to see how well it helps or works for you....

Just few lines of admiration I derived out of a activity from my lead....
I was all to extreme excitement yesterday whenever I read the line or heard the line "Is this works for you" .. as it really worked like a little magic.... Not a big thing but a small learning I took out of interaction with my customers and lead...

For past several days, I felt I was getting little bit impatient...and also sometimes confused...on how to cater to our customers efficiently....When I answer to every single request then I felt it is getting silly..in the sense...the customers just raise some request and when we try to help them..unknowingly they take advantage of it...without thinking of time priority start pouring so many requests....As customer oriented it is our duty to anwser but when we do not get sufficient time to plan or prioritize I used to get annoyed...

One such request came in couple of weeks back and I was really amazed to see the way it was handled by my lead..simply worked well with the statement "Is this works for you" ;-)

Request came in
My lead : Without declining crudely...simply explains the current status and says wud get back in 2 days..with a simple question at the end "Is this works for you"
My customer: Happy because request not declined and happy when his consensus is asked upon
Simply reverts back saying...it works for me ;-)

Week passes by silently...and the customer comes back with a reminder...or looking for some update....

At our side ..no major progress..still works well...

Yet again in the meeting the customer raises the point...and yet again in crisp lines my lead says...we are at this stage...we would revert back to customer in 2 days....again with a note..is this works for you ;-)

My customer happily --> works for me...who actually could have got annoyed...

If Analysed..the request posed by my customer was not so critical..on the other hand the workload at our end would not let us cater to the customer request as quick as expected by customer...
what I learnt..if my lead had also handled it the way I did impatiently honestly explainig the current workstatus without making the customer feel that his concern is as well valued...then by now it could have brought some escalation...Rather on the other hand my customer seems to have gained more respect for my lead and reverts back nicely....and all moving calmly...

I see a humble request coming from my customer to my lead requesting his participation in several other events....My down to earth busy lead who really does not have single minute free sadly explains it's difficult...but the customer wants my leads presence to simply learn many things and requests again...Guess what yes...Yet again My lead comes with a proposal with a note at the end "Is this works for you" ?? ;)

My customer replies "CHEERS" ;-)

I was laughing the whole evening yesterday thinking about this and for sure...works with me as well...

Simple ethic that could be noticed here....Experience brings patience..working with patience brings good ideas/thoughts....Valuing customer's concern, making him/her realize the same with a simple like "Is this works for you" brings good gains interms of respect,reliability and several other dependent factors...

Worked well for me..hope it works well for all those who stumble on "Is this works for you" anecdote of gain...

Cheers,
Akshatha